Privacy Policy

Privacy Policy – Chenshia

Your privacy matters. Personal information shared with us is handled with care, discretion, and respect, ensuring a secure and seamless experience across every interaction.

Your privacy is important, and we are committed to protecting your personal information with the same level of care and intention we bring to our products.

This policy outlines how we collect, use, and safeguard your information when you engage with our store.

 

Information We Collect

To create a seamless and elevated shopping experience, we may collect:

Personal Details
Your name, email address, phone number, and delivery information when you place an order or contact us.

Order Information
Details of your purchases, preferences, and interactions with our store.

Technical Data
Information such as your device, browser, IP address, and browsing activity to help us improve your experience.

All payment transactions are handled securely through trusted third-party providers — we do not store your full payment details.

 

How We Use Your Information

We use your information thoughtfully and responsibly to:

· Process and deliver your orders with efficiency and care

· Communicate important updates regarding your purchases

· Provide responsive customer support via info@chenshia.co.za 

· Enhance and refine your shopping experience

· Share curated offers or updates (only where you have chosen to receive them)

· Maintain the security and integrity of our platform

 

Sharing of Information

Your privacy is respected at every stage.

We only share your information where necessary to fulfil our service to you, including:

· Secure payment processing partners

· Delivery and logistics providers

· Essential service platforms that support our store operations

We do not sell, trade, or rent your personal information.

 

Cookies & Experience Enhancement

Chenshia uses cookies and similar technologies to enhance your experience — ensuring smooth navigation, personalised browsing, and continuous improvement of our store.

You may manage or disable cookies through your browser settings at any time.

 

 Your Rights

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

· Request access to the personal information we hold about you

· Ask for corrections or updates to your information

· Request deletion of your data where applicable

· Withdraw consent from marketing communications at any time

We aim to make this process simple and respectful.

 

 Safeguarding Your Information

We take appropriate measures to protect your information from unauthorised access, misuse, or loss.

While no digital environment is completely immune to risk, we continuously apply best practices to maintain a secure and trusted experience.

 

Retention of Information

We retain your information only for as long as necessary to fulfil orders, provide services, and meet legal obligations.

 

External Links

Our website may include links to third-party platforms. While we carefully select our partners, we are not responsible for their privacy practices.

 

 Updates to This Policy

From time to time, we may refine this policy to reflect improvements in our service or legal requirements. Updates will be communicated here with a revised effective date.

 

Contact

If you have any questions or would like to exercise your rights, we are here to assist:

Chenshia
Email: info@chenshia.co.za
Phone: 021 418 4618